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Slovakia, Poland, Hungary, Ukraine, Romania, Serbia

Public Administration Training in Support of EU Accession


Project Number: IB_JEP-13423-98
Funding Body: European Training Foundation
Funded within the Programme: Tempus Phare, Institution Building
Project Duration: December 15, 1998 - March 14, 2000
Keywords: public administration, local government, EU accession, continuing education, training
Web: http://www.tuke.sk/icv/patrisea/
Responsibility of ACRU: Dissemination of project results
Contact person for ACRU: Tomas Sabol, sabol@ccsun.tuke.sk

Summary of the project:

The project aims at complex support and co-facilitation of public administration style transition in East Slovakia to one compatible with EU standards, to help the public servants to adjust to the European style and dimensions required and to support an improvement of their professional and personal competency (and thus the quality of their service to the public). The project aims at enabling them to approximate, implement and possibly enforce the “acquis communautaire”.The project will facilitate the following (re)training programmes: 1) general skills (communication, efficiency, adaptability to new conditions), 2) technical skills (information technology skills, language), 3) general knowledge (introduction to EU), 4) motivation (career development), 5) specific knowledge in field of speciality, as well as in areas of strategic importance for joining the EC internal market: PA, accountancy, standards in quality control, environmental law. The taught materials (law, finances, IT skills and public procurement through IT, European studies, management, total quality management, human resource management, ethics and accountability in public service, professional and personal development skills) will be worked into textbooks available to the participants. The expected number of trained public servants during the run of the project is about 120.

Target groups:

local governents, trainers of continuing education

Course materials:

Windows 98
  • Introduction
    • Basic terms ABC
    • Switching computer on and off
    • Ergonomy, quality of work-bench
  • Main parts of Personal Computer, using
    • Description of PC parts
    • Using of mouse
    • Using keyboard
    • Menu
    • Work with Windows
  • Desktop
    • Desktop
    • Start button
    • Taskbar
    • Icons on Desktop
  • Browse computer
    • Tree type structure
    • Browsing from Start menu
    • My computer
    • Windows Explorer
    • Network Neighborhoods
  • File and Folder administration
    • Open a File or Folder
    • Create a File or Folder
    • Rename a File or Folder
    • Copy and Move a File or Folder
    • Delete a File or Folder
  • Programs
    • Running and Exiting programs
    • Some of Windows programs
      • Calculator
      • WordPad
      • Paint
      • CD and Media player
      • Internet Explorer
      • MS Office
      • Outlook Express
  • Personalise system
    • Desktop themes
    • Other settings
  • Print
    • Printer settings
    • Default printer
    • Print a document
  • More complex problems
    • PC maintenance
    • PC in network
  • Help
    • Using Help
Word 97:
  • Program environment and basic terms
    • Running and exiting program
    • Application window
    • Document window
    • Dialog boxes
    • Help
  • Document
    • Open document
    • New document
    • Save document
    • Close document
  • Work with document
    • Mouse and Keyboard interaction
    • Text writing
    • Blocks of text
    • Different views of document
    • Cancel previous actions
  • Text format
    • Font style
    • Size
    • Fonts
    • Text and background color
    • Language
    • Text dialog box
  • Paragraph format
    • Alignment
    • Bookmarks and Tabulators
    • Frame
    • Paragraph dialog box
    • Hyphenation
    • Idents and numbering
  • Text and Paragraph style
    • Paragraph style
    • Text style
  • Page format and sections
    • Page size, margins, paper source
    • Caption and Footer
    • Columns
  • Tables
    • New table
    • Work with table
    • Simple modifications
    • Concatenate and splite cells
    • Insert, Delete a cell
    • Splite, concatenate tables
  • Templates
    • Create template
    • Assigning template to existing document
  • Correction tools
    • Automatic spellchecker
    • Automatic correction
  • Print a document
    • Print preview
    • Print settings
  • Introduction
    • Basic terms
    • What are the WWW, hypertext and hypermedia?
    • What are clients and servers?
    • What is the firewall, proxy and cache?
    • Addressing information sources over the Internet
  • Explorer - the graphical interface to the Web
    • Explorer and its window
    • Navigating through documents
      • Loading the document *
      • The image or the icon as hyperlinks
      • Document with diacritics
      • Active images
      • Controlling the transfer of large data
      • Navigating through visited sites
      • Searching for a string in the active document
      • Information about the document
    • Favorites
      • Insertion of a new site
      • Navigation via favorites
      • Organising favorites
    • History - a list of visited pages
    • Downloading the page as a file
      • Saving the document
      • Saving pictures as files
      • Printing the document
    • Some more advanced elements of web pages
      • Frames - displaying more documents
      • Forms and CGI
      • Java applets
      • The JavaScript scripting language
      • Multimedia
      • Virtual reality
    • Acquiring information over the Internet
      • The AltaVista search engine
      • The Zoznam search engine
  • E-mail
    • Basic terms
      • The essence of e-mail
      • Elektronical address
      • The principles of correct e-mailing?
    • Receiving messages
      • The window of messages
      • Reading the message content
      • Receiving attachements
    • Sending messages
      • The window for message creation
      • Creating a message
      • Options concerning the message's text
      • Inserting signature
      • Attaching documents and programs to the message
    • Possible ways of sending and saving of the mail
    • Replying to a message
    • Forwarding messages
    • Basic configuration of the e-mail client
    • The Folder
      • The purpose of using folders
      • Moving messages to folders
      • Creating personal distribution lists
    • Organising messages
      • Working with folders
      • Message filters
      • Printing messages
    • Listserver - discussion goups
      • Types of discussion groups
      • Sending commands to listservers
      • Common rules in electronical discussions
    • Retrieving information about the discussion group
  • News
    • Discussion groups and the USENET
      • Organisation of discussion groups
      • What are FAQs?
    • Connecting discussion servers
    • Joining discussion groups
    • Retrieveing discussion messages
    • Filtering messages in the discussion
    • Controlling the retrieval of messages
Public procurement
  • Electronic commerce definition
  • Economic potential of electronic commerce
  • Financial and Payment systems
  • Commercial models of electronic commerce
  • Electronic commerce as an relation between four sides
  • Public procurement in European Union
  • EU Activities in electronic commerce and public procurement area
    • SIMAP project
    • Fifth (EC) Framework Programme
  • Technical resources for Electronic commerce
    • IBM e-business
    • Microsoft Internet Commerce Strategy

A.1 Web pages with information about Public procurement and electronic commerce
A.2 Examples of Successful Electronic (Virtual) Stores on Web
A.3 Banks and Institutions supporting Electronic Commerce by their services
A.4 Companies offering software and hardware solutions for electronic commerce
A.5 Search engines
Communication abilities
  • Communication abilities, strategies of personal and professional growth
    • Introduction
    • Personal growth
    • Manager Communication competencies
    • Communication strategies and Communication abilities
      • Neurolingvistic programming
      • Asertivity
      • Verbal communication and rhetoric
      • Non verbal communication
    • Human potential growth
      • Mind abilities growth
      • Stress management
    • Continuous education for managers and Public administration workers
    • Career planning
      • How to take advantages of control list in work and success evaluation
    • Personal and Professional growth plans
  • Negotiation
    • Negotiation phases
      2.2 Some negotiation rules
      2.3 Negotiation with problem people
      2.3.1 Three types of Negotiation partner tactics
      2.4 Conflict management
  • Presentation techniques and communication in media
    • Presentations as type of Social communication
      • Social communication
    • Public appearance specifics
      • Preparation
      • Feedback from audience
      • What is auto-ecologa
      • Mind and ways of it's utilisation
        .3.2 Popper's mind discipline exercises
        3.4 Relaxation and it's effects
        3.4.1 Realisation of sound flow
        3.4.2 Realisation of your body
        3.4.3 Realisation of Mind Work Space
        3.4.4 Realisation of your speech flow
        3.4.5 Realisation of your motions flow
        3.5 Basic Dynamic relaxation strategies
        3.6 How to increase stress tolerance
        3.7 Manifest improve due to relaxation and wakeful attention
        3.8 Structure of Presentation for media
        3.9 Tools for Personal communication with media
        3.9.1 Presentation types
        3.9.2 Presentations on briefing
        3.9.3 Presentations on interview
        3.9.4 More hints in conclusion
  • Motivation, goals, evaluation
    4.1 Goals planning
    4.2 Work on Goals
    4.3 Targeting and motivation
    4.4 Evaluation
  • Time Scheduling and Time Management
    5.1 Introduction
    5.2 Time - possibility or liability
    5.3 Planning
    5.4 Magic hour
    5.5 Direction and goals
    5.6 Your time
    5.7 How to optimise day time schedule
    5.8 Knowing oneself
    5.9 Control possibilities
    5.10 Self motivation
    5.10.1 Oneself facilities and abilities improvement
  • Team work principles
    • What is team
    • Building teams
    • Team leaderGroup decision-making
    • Leading team
    • Leading meeting
  • Personal development
    • What is personality
    • Personal test
    • How to support oneself personal development
    • Oneself image
      • Woman image
      • Man image
      • Operation area and image
  • Stress management
    • Introduction
      • What is stress
    • What's happened in body during the stress
      • Stressors
    • After-effects
    • Psycho-somatic diseases
    • Stress management
      • Behaviour and habitude changes
      • Stress and relaxation
      • Relaxation techniques
      • Stress and meditation